I'm not sure if this is typical of every AT&T store but the Wasilla store is fantastic! Every time I go in there I walk out with a smile. It may be crowded at times but they usually get to you in a timely manner. The customer service is top notch and they usually go out of their way to help you get what you need. My last experience with a guy named Wyatt was awesome. Great store with a friendly environment. Highly recommend. In all honesty the tech at Wal-Mart knows more about the phones and devices in AT&T then the AT&T sales person. They can't give me any information I want. I know iPhones and Samsung's sell them selves but when I'm trying to compare phones for what's right for me it isn't an iPhone versus a galaxy. I want all my options. The staff is undertrained. They don't even know what the plans they have are. The staff blame it on AT&T always changing the deals. I believe you should be aware. I left and went to GCI and got a phone from them. Service was by far better. This place is never a positive experience, lack of product knowledge and long wait times. Better off shopping online or using online chat to resolve issues and overcharges. Ordered an iphone 8 to be overnighted the day it came in to the store, they waited 5 days to send it even though tracking confirmed it arrived in store. My phone still hasn’t arrived and I am not happy with the service or the fact that I call several times each day and literally no one has picked up a single time. Terrible service. Always super busy. staffing is moderate, some days I go in and get greeted immediately, other days employees will silently walk right past you. I feel that training for employees should be reevaluated and improved.
At T is a US Electronics Store based in Wasilla, Alaska. At T is located at 1865 E Parks Hwy, Cottonwood Creek Mall, Wasilla, AK 99654, USA.
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